This Privacy Policy explains how Crust & Ember Pizzeria (we, our, us) collects, uses, and protects personal data when you visit our website at lowermainland.xyz (the Site) or order food from our restaurant services. By using the Site and placing orders, you agree to the collection and use of information in accordance with this policy. The policy applies to residents of United Kingdom and is designed for customers in London and surrounding areas, including postal code W1A 1HQ.
Information we collect
We may collect two types of information from you: data you provide directly and data collected automatically when you interact with the Site. Direct data includes your name, delivery address (street or area: Pizza Lane), phone number +44 20 7946 0958, and order details. We collect this information when you create an account, place an order, or contact us for support. Automated data includes technical information such as IP address, browser type, device identifiers, and activity on the Site. We may also collect location data if you enable location services to facilitate delivery.
How we use your information
We use collected information to process and deliver orders, communicate with you about your orders and promotions, improve the Site and our services, and comply with legal obligations. Your data may be used to:
- process payments and refunds in £
- verify identity and prevent fraud
- personalize recommendations and offers
- respond to inquiries and provide customer support
- analyze Site usage to improve performance and security
Sharing of information
We may share your information with trusted service providers who help us operate the Site, process payments, deliver orders, or support customer service. These entities are contractually obligated to protect your data and may only use it for the purposes described in this policy. We may also share information to comply with law or enforce our terms, or to protect the rights, property, or safety of Crust & Ember Pizzeria, our customers, or others. We will not sell your personal data to third parties for their own marketing purposes.
Data retention and security
We retain personal data for as long as necessary to provide our services and fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your rights
You may access, correct, or delete your personal data by contacting us through the Site or by phone at +44 20 7946 0958. You may also object to or restrict certain processing of your data and withdraw consent where applicable. To exercise these rights, please provide sufficient information to verify your identity and specify the data you request to review or remove. We will respond in accordance with applicable laws and the policies of Crust & Ember Pizzeria.
Cookies and tracking technologies
We use cookies and similar technologies to recognize you on repeated visits, remember your preferences, and analyze Site activity. You may adjust your browser settings to refuse cookies, but this may limit some features of the Site. We may use first-party or third-party analytics to understand user behavior and improve our service. Information collected via cookies may include device identifiers, location data, and usage statistics.
Do Not Track
We currently do not respond to Do Not Track signals, and we collect information as described in this policy when you interact with the Site. You can still manage your preferences and data by contacting us directly at the contact details below.
Third-party links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies if you click a link outside the Site.
Children’s privacy
Our services are not directed toward children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently gathered information about a child, please contact us to arrange removal.
International transfers
Your data may be transferred to and processed in countries other than your own, including United Kingdom and other jurisdictions where Crust & Ember Pizzeria operates or engages service providers. We ensure appropriate safeguards in accordance with applicable laws to protect your data in these transfers.
Changes to this policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with a new effective date. Last updated: September 15, 2025. We encourage you to review this policy periodically to stay informed about how we protect your information.
How to contact us
If you have questions about this policy or wish to exercise your rights, please contact us at Crust & Ember Pizzeria customer support or by phone at +44 20 7946 0958. You can also write to our privacy contact at our address: Pizza Lane, London, W1A 1HQ, United Kingdom. For more information about our services and hours, visit lowermainland.xyz.